FREQUENTLY ASKED QUESTIONSWelcome t

FREQUENTLY ASKED QUESTIONS

Welcome to the Frequently Asked Questions.

We have tried to answer the most common questions here - if you don't find an answer here, please have a look at the forums as well. If that does not help either, please ask your question in the forums or send an email to [e-mail] and we will try to answer it promptly.

This page only shows FAQs that are not categorized so far (if there are any); please use the menu on the left to choose your category.

Why are some servers only available to BasicFreedom, EnhancedFreedom and TotalFreedom users?
I can't write to the forums!
I don't want to be automatically connected to a server in the US. How can I connect to a European server (and vice versa)?
Why is my package listed with a value of 0.00 EUR and I can't cash it in?
Why do I get "server says: connection timed out" messages? I'm a paying user!
I'm a TOTAL user and still can't get enough throughput!
* WHY ARE SOME SERVERS ONLY AVAILABLE TO BASICFREEDOM, ENHANCEDFREEDOM AND TOTALFREEDOM USERS?

Servers cost money. Some servers cost more than others. Some of our servers are very expensive and at the same time have limited resources. We want to ensure that these servers and their resources are for the benefit of those who allow us to offer these servers despite their cost: the ones who pay for them.

Most of our servers are available to everyone, and it will stay that way. If you would like to use the ones that are not available to FreeFreedom users, please consider helping us to pay for them by paying us.

To find servers that are available to FreeFreedom users, please refer to our server statistics page. Servers belonging to server group "free" are available to everyone.



author: [top]
* I CAN'T WRITE TO THE FORUMS!

We only permit this for user accounts that have not just freshly been created. Just wait a few days.





author: [top]
* I DON'T WANT TO BE AUTOMATICALLY CONNECTED TO A SERVER IN THE US. HOW CAN I CONNECT TO A EUROPEAN SERVER (AND VICE VERSA)?

Go to Status -> Actions -> Configure -> Server Connection -> Options
-> Automatically select best server
The YF client will connect to the server which has been specified as your initial YF server (e.g. emsXX.your-freedom.de, XX between 01 and 11). The actual server location is displayed in Status -> Connection -> Server located in.


author: mm [top]
* WHY IS MY PACKAGE LISTED WITH A VALUE OF 0.00 EUR AND I CAN'T CASH IT IN?

Most likely because you haven't paid for it or at least it does not have a cash value (for example, packages created using vouchers cannot be cashed in). Also, when we combined all different ways how we stored packages, some of the tables did not have a stored value or a price. This is especially true for those that were processed manually in the past. Of course your paid-for package does have a price and a value, but there's no way how we can figure it out without you telling us. If you wish to trade in one of these packages and you still have the purchase details, please contact our support team and we'll fix it for you. Note that this only applies to packages bought before September 2006!


author: [top]
* WHY DO I GET "SERVER SAYS: CONNECTION TIMED OUT" MESSAGES? I'M A PAYING USER!

The message is misleading and has nothing to do with your account type or the server not liking you. Both client and server send "ping" frames to each other every now and then. If one end hasn't seen a "ping" from the other for a while, it will first time out the connection, then if two-way communication could not be re-established, also the session. If there is a slight chance that the connection still works in the other direction, a notification frame is sent to the other end in order to get the connection back up as quickly as possible. If nothing worked for approximately 200 seconds, the session is timed out and another notification sent (the one that results in the message above). Imagine your client is still able to see frames coming from the server, but the server doesn't see your client anymore. It can't reconnect to your client, obviously, so it tries to notify the client, and the client can then reconnect. If that doesn't work either but the server can still speak to the client through an older connection that only works one-way, you will see this message. It means that it was not possible to connect to the server in a way that the server actually sees your data. In short, you see this message because your server connection has failed persistently in one direction. If you see it often, try another connection protocol (e.g. try "CGI" or "FTP").


author: [top]
* I'M A TOTAL USER AND STILL CAN'T GET ENOUGH THROUGHPUT!

TOTAL users really do not have any imposed bandwidth restrictions, and our servers should be able to provide 10 Mbit and more of bandwidth to you. However there are some things that you need to take care of in order to obtain the best possible throughput.

Adjus

النتائج (الإنجليزية) 3:

FREQUENTLY ASKED QUESTIONSWelcome to the Frequently Asked Questions.We have tried to answer the most common questions here. If you don 't find an answer here, please have a look at the forums as well. If that does not help either, please ask your question in the forums or send an email to [e-mail] and we will try to answer it promptly.This page only shows FAQs that are not categorized so far (if there are any); please use the menu on the left to choose your category.Why are some servers only available to BasicFreedom, EnhancedFreedom and TotalFreedom users!I can 't write to the forums!I don 't want to be automatically connected to a server in the US. How can I connect to a European server (and vice versa)Why is my package listed with a value of 0 EUR and I can 't cash it in!Why do I get "server says: connection timed out" messages! I 'm a paying user!I 'm a TOTAL user and still can' t get enough throughput!* WHY ARE SOME SERVERS ONLY AVAILABLE TO BASICFREEDOM, ENHANCEDFREEDOM AND TOTALFREEDOM USERS!Servers cost money. Some servers cost more than others. Some of our servers are very expensive and at the same time have limited resources. We want to ensure that these servers and their resources are for the benefit of those who allow us to offer these servers despite their cost: the ones who pay for them.Most of our servers are available to everyone, and it will stay that way. If you would like to use the ones that are not available to FreeFreedom users, please consider helping us to pay for them by paying us.To find servers that are available to FreeFreedom users, please refer to our server statistics page. Servers belonging to server group free are available to everyone.Author: Top* I CAN T WRITE TO THE FORUMS!We only permit this for user accounts that have not just freshly been created. Just wait a few days.Author: Top* I DON T WANT TO BE AUTOMATICALLY CONNECTED TO A SERVER IN THE US. HOW CAN I CONNECT TO A EUROPEAN SERVER (AND VICE VERSA)Go to Status Actions - > - > - > - > Configure Server Connection Options- > Automatically select best serverThe YF client will connect to the server which has been specified as your initial YF server (e.g. EmsXX.your-freedom.de, XX between 01 and 11). The actual server location is displayed in Status - > - > Connection Server located in.Author: mm top* WHY IS MY PACKAGE LISTED WITH A VALUE OF 0 EUR AND I CAN 'T CASH IT IN!Most likely because you haven 't paid for it or at least it does not have a cash value (for example, packages created using vouchers cannot be cashed in). Also, when we combined all different ways how we stored packages, some of the tables did not have a stored value or a price. This is especially true for those that were processed manually in the past. Of course your paid-for package does have a price and a value, but there 's no way how we can figure it out without you telling us. If you wish to trade in one of these packages and you still have the purchase details, please contact our support team and we 'll fix it for you. Note that this only applies to packages bought before September 2006!Author: Top* WHY DO I GET "SERVER SAYS: CONNECTION TIMED OUT" MESSAGES! I 'M A PAYING USER!The message is misleading and has nothing to do with your account type or the server not liking you. Both client and server send Ping frames to each other every now and then. If one end hasn 't seen a Ping from the other for a while, it will first time out the connection, then if two-way communication could not be re-established, also the session. If there is a slight chance that the connection still works in the other direction, a notification frame is sent to the other end in order to get the connection back up as quickly as possible. If nothing worked for approximately 200 seconds, the session is timed out and another notification sent (the one that results in the message above). Imagine your client is still able to see frames coming from the server, but the server doesn 't see your client anymore. It can 't reconnect to your client, obviously, so it tries to notify the client, and the client can then reconnect. If that doesn 't work either but the server can still speak to the client through an older connection that only works one-way, you will see this message. It means that it was not possible to connect to the server in a way that the server actually sees your data. In short, you see this message because your server connection has failed persistently in one direction. If you see it often, try another connection protocol (e.g. Try CGI or FTP).Author: TopI M A TOTAL USER AND STILL CAN 'T GET ENOUGH THROUGHPUT!TOTAL users really do not have any imposed bandwidth restrictions, and our servers should be able to provide 10 Mbit and more of bandwidth to you. However there are some things that you need to take care of in order to obtain the best possible throughput.Adjus